How do I count employees?
Count everyone who works at your business, including part-time staff. CanaryBell never counts or tracks your
team, because that’s part of keeping them anonymous. So we trust you to pick the plan that fits, and to move up if
you grow.
Do my staff or customers pay anything?
Never. They scan a QR code and write. No account, no app to download, no cost.
Can I change plans or cancel?
Any time, in Settings. A bigger plan starts right away. If you cancel, your plan runs to the end of the month
you’ve paid for.
How does payment work?
You pay by card on Stripe’s secure checkout, run by Link. Link sends your receipts and adds sales tax where it
applies. We never see your card number.
What happens to our messages if we stop?
Your team and customers can’t send new messages, but you can still sign in and finish any conversation for 90
days. After that, everything is deleted.