Help and support

Questions, problems or ideas for CanaryBell? We’d love to hear from you.

Common questions

How do I join my workplace?

Scan your workplace’s CanaryBell QR code with your phone’s camera, or open the link the owner or manager shared. You can also go to canarybell.com and type the join code from your workplace’s CanaryBell poster. There’s nothing to download and no account to make. On an iPhone, you can use the CanaryBell app instead if you like, but you don’t need it.

Can the owner or manager see who sent a tip?

No. Tips are anonymous unless the person who sent one decides to share who they are. CanaryBell never asks staff for their name, email or phone number, and keeps nothing that could show who sent a tip, like an IP address or the time it was sent. The owner or manager sees the message, its type and the day it arrived.

If your workplace has managers, you choose who can read each tip: the owner and managers, or the owner only.

One honest note: the words themselves can give someone away. If you’d like to stay anonymous, leave out details that only you would know.

How do customers see replies?

When you send a message from a CanaryBell sign, leave “Show me replies here” on. When the owner or manager answers, you’ll see it on that page in the same browser: scan the sign again or reopen the page, and tap “See replies”. You don’t need a phone number or email. If you turn it off, or clear your browser’s data, we can’t show you replies, because we don’t know who you are.

How do I report or block a message?

Our Terms have zero tolerance for abusive or objectionable messages. Owners and managers can tap “Report or block” under any tip or customer message. Blocking removes it, and that phone or browser can’t send the business anything again, without anyone learning who it was. Staff and customers can report or block the replies they get, too. We review every report within 24 hours.

How do owners and managers sign in?

Go to canarybell.com or open the CanaryBell app, and tap “Owner or manager? Sign in”. Enter your email address, and we’ll email you a 6-digit code from sign-in@canarybell.com. There’s no password to remember.

How do I add a manager?

If you’re an owner, go to Settings → People and tap “+ Add a manager”. Enter their first name and email address, and we’ll email them how to sign in. Managers can read and answer customer messages, and the team tips that staff share with managers. Staff can always choose “Owner only”.

How do I delete my business?

If you’re an owner, go to Settings and tap “Delete business” at the bottom. This deletes every team tip, customer message, reply, QR code and manager for good, and it can’t be undone. You can also email us and we’ll do it for you.

I’m a manager. How do I leave a business?

Go to Settings and tap “Leave this business” at the bottom. You’ll be signed out, and you won’t be able to sign in to that business again unless an owner adds you back. Your past replies keep your name.

How do I remove CanaryBell from my phone?

In My tips, tap More (•••), then the “Leave” button with your workplace’s name. You can join again later with the code. Your tips stay on your phone, so you can still read replies.

To remove everything, delete the CanaryBell app if you use it, remove CanaryBell from your home screen if you added it, and clear canarybell.com’s website data in your browser’s settings.

Your privacy

What we keep, what we never collect, and your choices: read our privacy policy.